Support

Samsung Smart Fridge 0

Getting Started 6

• Overview of the platform
• Create an account with engAIge
• Login to engAIge
• Forgot Password
• Add Your First Website Source

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Guide to the Automator 16

• Guide to engAIge Automator
• Create Your First Automation in the Automator
• Triggers
• Actions
• Transition Types

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WhatsApp on engAIge 6

• WhatsApp on engAIge
• Adding an external source
• Add a WhatsApp configuration
• Create a WhatsApp template
• Set up an automation

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FAQs 8

• Where can I find the External Source ID and Event ID?
• How do I use JavaScript in the Action msisdn fields?
• How do I write the SMS message using the right syntax?
• Why won't my automation run?
• What can I do if I captured the incorrect engAIge organization during account registration?

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Technical Documentation 4

• ​Architecture/ Infrastructure DFD
• External Source workflow Diagram
• Website Workflow Diagram
• API Documentation

Webhooks 1

• Create Webhooks in pAIment

Products and Offers 2

• Create Your Product Catalogue
• Add Offers to Your Products

Migration 1

• How to Migrate Customers onto pAIment

Configuration 3

• How to Configure Automated Churn Rules
• Create Your Organizational Profile
• Churn Management: Understanding Outcome Statuses

Support 1

• Support Severity Grading