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How to find the External Source ID and Event ID for your automation: Login to engAIge Click on Settings Click on View All under Data Sources ...

Implementing automations might necessitate the use of JavaScript to extract customer phone numbers and names from every payload that satisfies the trigger c...

The below image shows the fields in the SMS action. The SMS message is written in the Message field. Ensure that the SMS Msisdn field hosts a varia...

If your automation is not running how you would expect, you  might have made a mistake when setting it up Common mistakes made when setting up an Automa...

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You can reference a variable in an email template by using the following format: *|variablename|* e.g. *|CustomerName|* This field needs to then be r...

Navigate to Settings > Data Sources > View All > More > Analytics

This is normally be provided by the development team who is posting the data onto engAIge. However, if the development team was provided with an External So...