Click on Automator in the top menu

Click on Add Workflow

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Create a name for the workflow

Click Save

Workflow/Automation will open on saving

 

Creating your Trigger


Click Add Trigger

Click Details

 

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Complete the details for the trigger

  1. Name of Trigger: No spaces allowed
  2. Source Type: External Source
  3. Triggers: External Event Received
  4. Source: Choose the source created earlier


Click Add


 

Clicking add on the trigger will close the details and allow you to add the leading action


Creating your Action


Choose the Send WhatsApp Action from the Action list shown on the left

Drag and drop this action into the automation being created



Click on the Send WhatsApp Action

Click Details

 

Complete the Action details

  1. Name: One word name
  2. Count this action: No longer using this form of reporting (will be removed from begininning of April 2024)
  3. WhatsApp Configuration: Choose the configuration set up earlier
  4. Msisdn: This is a JS expression. InputData.msisdn.ToString(). the word msisdn will be swapped out for the field name in the payload specific to your source
  5. WhatsApp Template: Only templates created using this WhatsApp Config and in approved status can be chosen here. Choose the WhatsApp Template created earlier

Click Save

 


Creating your Transition


Connect point a to point b by clicking point a and dragging the line to point b. This will create a transition between the trigger and the action.

 

 

A pop-up window willbe displayed allowing you to choose the transition type

Condition: Setting a condition will have the WhatsApp send to the customer should a particular condition be met in the payload

Bookmark: Bookmark transitions allow a workflow to be paused at a certain point and then resumed later

Delay: This will allow a time/date delay between the trigger received and the WhatsApp being sent to the customer

Default: Once the trigger is received, the WhatsApp will be sent to the customer immediately


Click OK

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Activating your Automation


Save your workflow/Automation

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Activate your automation

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Your Automation has been created and activated