engAIge is able to send a follow-up message to a customer based on their response to a WhatsApp message, utilizing quick reply buttons for interaction.
When crafting a WhatsApp template, you can include up to three quick reply buttons. If a user selects button 1 in response to the initial WhatsApp message, we can configure an automation workflow to trigger a specific follow-up message corresponding to that choice. Similarly, if button 2 is clicked, a different response is sent.
This process is managed using bookmark transitions and external source instruction actions within our automation platform.
For a visual guide on setting this up, please refer to the setup flow diagram provided. Additionally, you can watch our video tutorial to see how this functionality is implemented in real scenarios.
Example of how this may look in our engAIge automator:
