Understanding What an External Source Is:
An external source refers to any input or event that originates outside the engAIge system and triggers a specific response or action within it. Essentially, it acts as a catalyst for activating predefined workflows or processes, based on interactions or data received from third-party systems or applications.
Login to your engAIge account
Click Settings
Click Data Sources > View All
Click Add External Source
Complete the name and description fields (No spaces allowed)
Click Save
Your External Source has now been created
The external source is assigned a External Source ID which will stay the same whenever this external source is used
Click on more > Analytics as seen in the above image
In the URL, you can see your external source ID for this external source created.
This external source ID will stay constant, however each time a new event is added to the source - the event ID will be unique. The event here will refer to a new automation created using this external source